23rd March 2010
Leatherhead, Surrey

A popular course for staff who handle consumers' questions such as help desk operators. Covers basic information on the ingredients listing, nutritional information, advice on allergies and intolerances, genetic modification, sell-by and best-before dates, country of origin, preservatives and other additives, e-numbers.

Customer complaints are a fact of life in the food and drinks industry. Have the opportunity to share best practice, understand the difference between ‘good and bad’ words, re-live real case studies, and participate and practice through realistic role plays. Learn how to adopt a structured approach to complaints’ management.

Further Details
Additional information about this event is available online